Making appointments

Being late for an appointment is considered a serious insult in Chinese business culture. Like in American business culture, when you are about to be late, please inform your Chinese business partner about it. Allow them to make adjustments or re-arrangements.

Business and government hours are 8:00 a.m. to 5:00 p.m., Monday through Saturday. There is, however, a five-day work week in larger cities. Do avoid plans to visit government offices on Friday afternoon, because this is sometimes reserved for 'political studying' of the officials.

Store hours are 9:00 a.m. to 7:00 p.m., daily. Most stores in Shanghai, however, remain open until 10:00 p.m.

Most Chinese workers take a break between 12:00 p.m.- 2:00 p.m. Practically everything "shuts down" during this period, including elevator and phone services.

When scheduling your appointments, be sensitive to holidays such as Chinese New Year. During May Day, or the National Day, many businesses will be closed for up to a week during this period. The date of this occasion varies from year to year due to an official advisory to allow the long holidays.

 

Conversation

Before your visit, it will be a good idea to prepare yourself by studying aspects of Chinese language, culture, history, and geography. Your hosts will appreciate your initiative. If you speak Chinese, they will really appreciate your efforts and take your initiative of doing business in China more seriously than if you do not speak any Mandarin. Moreover, your ability of being able to understand Chinese language will help you to establish a better "Guanxi" among your Chinese associates.

Negative replies are considered impolite. Instead of saying 'no', answer 'maybe', 'I'll think about it', or 'We'll see' and get into specifics later. You'll find that the Chinese will do the same. When your Chinese counterparts smilingly and politely or even enthusiastically say 'No big problem' or 'The problem is not serious', they usually mean 'There are still problems.' And you should inquire more about the potential problems that still exist.

You may be asked intrusive questions concerning your age, income, and marital status. If you don't want to reveal this information, remain polite and give an unspecific answer. However, revealing your age and marital status (not income, though) could benefit you in doing business in China. But don't express irritation with the questioner, since 'losing face' has such negative implications in this culture. On the other hand, unless you are a very familiar personal friend, do not ask your Chinese hosts about their family although, typically, you can ask 'How old is your child?', 'How long have you been in the work force?' or 'Where is your child studying?' as a means of determining their marital status and age.

Again, make an effort to learn and use at least a few words in Chinese; your initiative will be noticed and appreciated.

You may make general inquiries about the health of another's family, such as 'are all in your family well?'

There is no need to avoid mentioning Taiwan. If the subject comes up, just ask how they feel about the Taiwan issue. Listen to them, and be hesitant to express your opinion.

When you are in China, please remember that most Chinese people still have vivid memory about the Japanese invasion of China during World War II. Ninety percent (90%) of Chinese people in the mainland does not have a very good impression towards the Japanese government. Also it would be nice to learn about the cultural similarities and differences between China and Japan.

Like in Latin culture, 'Small talk' is considered especially important at the beginning of a meeting; any of the topics suggested in the next set of points will be appropriate for this occasion.

 

Gift-Giving

Lavish gift giving was an important part of Chinese culture in the past. Today, official policy in Chinese business culture forbids giving gifts; this gesture is considered bribery, an illegal act in this country. Consequently, your gift may be declined.

In many organizations, however, attitudes surrounding gifts are beginning to relax. In any case, you will have to approach giving gifts with discretion, as outlined in the following points.

If you wish to give a gift to an individual, you must do it privately, in the context of friendship, not business.

The Chinese will decline a gift three or more times before finally accepting, so as not to appear greedy. You will have to continue to insist. Once the gift is accepted, express gratitude. You will be expected to go through the same routine if you are offered a gift.

In the presence of other people, never present a valuable gift to one person. This gesture will cause only embarrassment, and possibly even problems for the recipient, given the strict rules against bribery in Chinese business culture. Do not take any photograph of any gift giving unless it is a symbolic gift presented to the organization as a whole.

Giving a gift to the entire company, rather than an individual, can be acceptable in Chinese business culture as long as you adhere to the following rules:

Often, gifts are not opened in the presence of the giver.

Acceptable gifts for a company include items from your country or city, such as handicrafts, or an illustrated book. Be sure to bring a supply of these items with you, so that you can reciprocate if it happens that you are presented with a gift.

A banquet is usually a welcome gift; since it's likely you will be invited to one, you will have to follow Chinese business protocol and reciprocate. In some parts of China, although senior local officials host the welcoming party, you might be expected to pay for the cost of the banquet. Check this out and be prepared.

Gifts of food are acceptable, but not at dinner parties or other occasions where appetizers and meals will be served. Candy and fruit baskets, however, are acceptable as thank-you gifts sent after these events.

Eight is considered one of the luckiest numbers in Chinese culture. If you receive eight of any item, consider it a gesture of good will. Six is considered a blessing for smoothness and problem free advances. Four is a taboo because it means 'death.' Other numbers such as '73' meaning 'the funeral' and '84' meaning 'having accidents' are to be avoided.

 

Deal-making

You'll find it beneficial to bring your own interpreter, if possible, to help you understand the subtleties of everything being said during meetings.

Speak in short, simple, sentences free of jargon and slang. Pause frequently, so that people will be able to understand everything you've said.

You will have to make presentations to different levels of the organization.

Before you arrive, have at least 20 copies of your proposal ready for distribution.

Generally, the Chinese treat "outside" information with caution.

Except for those educated in the West, Chinese businesspeople largely rely on subjective feelings and personal experiences in forming opinions and solving problems.

Belief in the government's policy line will be a dominant influence in all negotiations.

Empirical evidence and other objective facts will be accepted only if they do not contradict Chinese government's doctrine and one's feelings.

In this country, responsibility for all decisions rests with the government and assorted government bureaucrats. Individuals working within this network, however, are still accountable for their own actions.

Local decisions are made by the head of the collective.

In Chinese business culture, the collectivist way of thinking still prevails, even in sectors experimenting with free enterprise.

"Saving face" is an important concept to understand. In Chinese business culture, a person's reputation and social standing rests on this concept. Causing embarrassment or loss of composure, even unintentionally, can be disastrous for business negotiations.

The Chinese are very keen about exchanging business cards, so be sure to bring a plentiful supply. Ensure that one side is in English and the other is in Chinese.

Include your professional title on your business card, especially if you have the seniority to make decisions. In Chinese business culture, the main point of exchanging business cards is to determine who will be the key decision-makers on your side.

If your company is the oldest or largest in your country, or has another prestigious distinction, ensure that this is stated on your card.

It's an asset to have your business cards printed in gold ink. In Chinese business culture, gold is the color of prestige, prosperity.

Present your card with two hands, and ensure that the Chinese side is facing the recipient.

When receiving a business card, make a show of examining it carefully for a few moments; then, carefully place it into your card case or on the table, if you are seated at one.

Not reading a business card that has been presented to you, then stuffing it directly into your back pocket, will be a breach of protocol.

In accordance with Chinese business protocol, people are expected to enter the meeting room in hierarchical order. For example, the Chinese will assume that the first foreigner to enter the room is head of the delegation.

Since there is such a strong emphasis on hierarchy in Chinese business culture, ensure that you bring a senior member of your organization to lead the negotiations on your behalf. The Chinese will do the same.

Only the senior members of your group are expected to lead the discussion. Interruptions of any kind from subordinates may be considered shocking by the Chinese.

In Chinese business culture, humility is a virtue. Exaggerated claims are regarded with suspicion and, in most instances, will be investigated.

The Chinese will not directly say "no" to you. Instead, ambivalent answers such as "perhaps", "I'm not sure", "I'll think about it", or "We'll see" usually mean "no."

The Chinese tend to extend negotiations well beyond the official deadline to gain advantage. On the final day of your visit, they even may try to renegotiate everything.

Be patient, show little emotion, and calmly accept that delays will occur. Moreover, do not mention deadlines.

At the end of a meeting, you are expected to leave before your Chinese counterparts.

You may have to make several trips to China to achieve your objectives. Chinese businesspeople prefer to establish a strong relationship before closing a deal.

Even after the contract is signed, the Chinese will often continue to press for a better deal.

 

Entertainment for business

Business lunches are growing in popularity here. Business breakfasts, however, are not a part of Chinese business culture, except in Guangdong, Hangzhou and Fujian province where the 'Morning Tea' is very popular.

Evening banquets are the most popular occasions for business entertaining. Generally, these events start between 5:30 p.m.-6:00 p.m. and last for two hours. If you are the guest, you should arrive on time.

If you wish, arrive around 15 minutes early to a banquet; your Chinese hosts and counterparts will probably be present before the proceedings officially begin.

Banquets are hosted with varying degrees of extravagance, usually in a restaurant.

Wait to be seated, as there is a seating etiquette based on hierarchy in Chinese business culture.

Generally, the seat in the middle of the table, facing the door, is reserved for the host. The most senior guest of honor sits directly to the left. Everyone else is seated in descending order of status. The most senior member sits in the center seat. Follow this seating pattern if you are hosting a banquet or a meal in your residence, whether for business or purely social reasons.

The host is the first person at the table allowed to begin eating by suggesting the first drink. Then, the rest of the company can proceed with the meal. If you are the host, take the first piece of the most valued food and put it on your guest of honor's plate after leading the first drink. This will signify the beginning of the eating and is consider a friendly gesture.

It is not uncommon for a host to order enough food for seven people at a table of five. He or she loses face if there are not plenty of leftovers at the end of a meal. Rice, considered by many Chinese to be filler, is generally not served until the end of a meal. So, if you want to eat rice with your meal be sure to ask the waiter or waitress to serve it early, particularly if the food is spicy.

During a meal, as many as 20-30 courses can be served, so try not to eat too much at once. The best policy is to lightly sample each dish.

Leaving a 'clean plate' is perceived to mean that you were not given enough food. On the other hand, leaving a food offering untouched will also give offense; even if you find a dish unappealing, try a small portion for the sake of politeness.

One important part of Chinese business entertaining is a tea drinking ritual known as 'yin cha.' It is used to establish rapport before a meeting or during meals.

If you do not want a 'refill' of tea, leave some in your cup.

If you are served food that does not require utensils, you may be given a bowl of tea for the purpose of dipping and cleaning your fingers.

It's perfectly acceptable to reach in front of others for dishes and other items.

Seeds and bones are placed on the table or in a specially reserved dish; never place these objects in your bowl.

It will be appreciated if you use chopsticks. When you are finished eating, place your chopsticks on the table or a chopstick rest.

Do not put the end of the chopstick in your mouth.

Try not to drop your chopsticks, as this is considered a sign of bad luck.

When eating rice, follow Chinese custom by holding the bowl close to your mouth.

Scorpions, locusts, snake skin, bile, dog meat, soft-shell tortoise and blood are considered delicacies.

Toothpicks are usually offered between courses and at the conclusion of a meal. When using a toothpick, cover your mouth with your free hand for concealment.

Forming a personal relationship ['guanxi' in Chinese] in your business dealings is very important. Part of this involves participating in the strong drinking culture that exists here. Generally, the Chinese regard with suspicion anyone who does not participate in the inevitable drinking that takes place during almost all business dinners. And it is at these kinds of social occasions that most negotiating breakthroughs are made. Prepare some medical excuses for yourself to avoid drinking heavily; if you really wish to avoid alcohol, they will accept medical excuses.

Toasting, usually with beer, wine or Chinese white liquors, is an important part of Chinese business etiquette.

You will often find three glasses on your table: a glass for your drink of choice [toast with this glass], a wine glass, and a shot glass for a liquor called 'maotai' or 'wu liang ye.'

The host of a banquet offers the first toast. If you prefer not to drink alcohol, it's perfectly acceptable to toast with a soft drink, glass of juice, or mineral water.

Toasts will be proposed throughout the meal. Two popular toasts are 'ganbei' ['bottoms up!'] and 'kai wei' ['starting the appetite!'].

Sometimes, the Chinese enjoy testing the ability of a foreigner to handle his or her alcohol, especially 'er guo tou', a potent clear alcohol that one might compare to airline fuel. A good practice would be to eat something beforehand.

Before smoking, it's polite to offer cigarettes to those in your company.

The meal has reached a definite conclusion when fruit is served and hot towels are presented. Shortly after these items are offered, guests should make preparations to leave. In accordance with Chinese business etiquette, the host will not initiate the guests' departure.

Tipping is generally considered an insult in China. Most government operated hotels and restaurants prohibit acceptance of tips. It is sometimes expected, however, in some of the bigger hotels and by younger service personnel, in the more opened cities.

Follow Chinese business protocol and reciprocate with a banquet of the same value; never surpass your host by arranging a more lavish gathering.

Generally, the Chinese are not great experimenters when it comes to their diet. Unless he or she has traveled extensively, the typical Chinese businessperson doesn't like Western food. Better to take your guests to a good Chinese restaurant rather than, for example, the latest French restaurant opening in Beijing. They'll appreciate it.

If you are hosting a banquet, you should arrive at least 30 minutes before your guests.

Home entertaining is very popular in China. If you are invited to a Chinese home, you will probably be asked to remove your shoes. Arrive on time, but not too early.

When inviting people to your home, avoid serving cheese: it is usually incompatible with the national diet.

 

Public Behavior

The Chinese will sometimes nod as an initial greeting. Bowing is seldom used. Handshakes are also popular; wait, however, for your Chinese counterpart to initiate the gesture.

If you visit a school, theater, or other workplace, it is likely that you will be greeted with applause as a sign of welcome. In turn, you should respond by applauding back.

Avoid making expansive gestures and using unusual facial expressions.

Banquets are hosted with varying degrees of extravagance, usually in a restaurant.

The Chinese do not use their hands when speaking, and will only become annoyed with a speaker who does.

The Chinese, especially those who are older and in positions of authority, dislike being touched by strangers.

Acknowledge the most senior person in a group first.

Smiling is not as noticeable in China, since there is a heavy emphasis on repressing emotion.

Members of the same sex may hold hands in public in order to show friendliness.

Public displays of affection between the sexes are frowned upon.

Do not put your hands in your mouth, as it is considered vulgar. Consequently, when in public, avoid biting your nails, removing food from your teeth, and similar practices.

Pushing and cutting ahead is common in lineups among Chinese, but they do not appreciate being cut in front of themselves.

Spitting in public, although common among Chinese, is no longer acceptable. It is subject to a heavy fine now.